Job Description

Company Description:

McDonald’s Australia is the largest quick service restaurant operation in the country. Fondly known as "Macca's", we are a household name in Australia for over 50 years, we believe that our customers are the heart and soul of everything we do and make it our mission to make every moment count! As an employer of choice winner, working with us means taking pride and having fun along the way, while growing and developing your career in a dynamic and supportive environment. Not only do we offer flexible working arrangements and an attractive staff discount; but we provide an opportunity to work alongside other passionate and talented people every single day.

Job Description:

Could you be our next Technical Business Analyst?

Are you an experienced, motivated professional looking for your next big opportunity? We're excited to introduce you to our newly established position as a Technical Business Analyst. In this dynamic role, you'll play a pivotal part in translating business needs into remarkable technological advancements. Your mission? Collaborate closely with stakeholders, evaluate, define requirements, set the scope, and engineer business solutions that align perfectly with McDonald’s strategic and operational needs, both in technology and business. Your expertise will help drive our success.


What can you expect on a day-to-day basis?

  • Crafting strategic roadmaps for designated applications
  • Skilfully gathering and documenting business and technical requirements through engaging meetings, interviews, and in-depth analysis
  • Orchestrating workshops to capture and document technical, functional, and business specifications
  • Collaborating closely with solution architects, product owners, and vendors to ensure the delivery of crystal-clear and effective solutions
  • Working hand-in-hand with business units to ensure applications align seamlessly with their needs
  • Offering your subject matter expertise to enhance McDonald’s systems
  • Prudently managing projects, delivering results that stay well within budgetary boundaries
  • Coordinating the provision of outsourced resources for support and development
  • Navigating the entire McDonald’s applications lifecycle, from quality assurance testing and user acceptance testing to deployment, sustainability, and efficient vendor management
  • Guiding the process of change control by raising requests and ensuring that solution documentation is current
  • Keeping our Technology Solutions documentation and knowledge base up-to-date
  • Spearheading the identification of system and process changes that elevate solution reliability, enhance effectiveness, streamline efficiencies, minimize support escalations, and reduce disruptions to our business partners
  • Managing and participating in the successful launch of product releases and go-to-market plans
  • Actively participating in IT Initiatives and forums, contributing to local and global discussions as necessary

Your keys to success:

  • Tertiary qualifications in either Computer Science or demonstrated equivalent experience
  • Demonstrated experience as a Technical Business Analyst for a minimum of 3+ years
  • Strong understanding of the Software Development Life Cycle (SDLC)
  • Technical proficiency in databases and SQL
  • Advanced expertise in MS Office products
  • Exceptional problem-solving, analysis, and testing abilities
  • Strong interpersonal and relationship-building skills
  • Proficiency in verbal and written communication, with adaptability to the different audiences
  • Ability to thrive in a fast-paced and dynamic work environment
  • Proven experience in project and change management
  • Collaborative mindset with a focus on achieving business and team goals
  • Willingness to get hands-on and dive into the technical aspects of the projects
  • Proactive, self-motivated, and ability to work independently and part of a team environment
  • Ability to identify opportunities for process improvement and take action
  • Experience in Marketing Technology will be an added advantage


Desirable skills:

  • Have experience with project management and software development tools such as JIRA, Confluence and Service Now
  • Experience in Marketing, CRM and Data technologies Braze, M Particle
  • Experience in web development, general purpose scripting language,  working with database query language and hosting technologies
  • Experience in Data Visualisation tools (PowerBI, TableAU etc.)
Additional Information:

The Maccas Difference 

  • Birthday & Volunteer leave
  • A fun and vibrant culture packed with local events i.e. People Month - that’s right a whole month to celebrate our people!
  • Access to hundreds of retail discounts including discounted Macca’s
  • Highly flexible work environment
  • Wellbeing initiatives including a 24/7 wellbeing partner for you and your immediate family
  • 5th week of annual leave for you to switch off and recharge
  • Ongoing professional development opportunities in line with your career goals and passion


As an equal opportunity employer, we strongly encourage applications from people of all backgrounds, ethnicities, cultures, and experiences. We strive to make every moment through the recruitment process a feel-good moment for everyone. Let us know if we can provide any reasonable accommodations to enable you to participate in the job application and interview process, if you'd like to note your pronouns or have suggestions for how we can improve in this space.  


So if you have a proven track record as a Technical Business Analyst and the ability to thrive in a fast-paced environment, we invite you to apply for this exciting opportunity to contribute to our growth and success. For business continuity, please note that preference will be given to candidates with Australian or Permanent Residency status. You will be directed to an external link to apply.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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